Are you interested in exploring some of The Noise App's new capabilities? Here’s a reminder of what’s available through our Premium service, along with some comprehensive training course options to help you get the most from the service.

• Officer app submissions (NEW): Record and upload audio you’ve captured directly on site.

• Incidents (NEW): Group related cases by location or issue, providing a comprehensive view of recurring complaints.

• Complainants: Invite the complainants to the app, giving you full control over who has access to submit evidence.

• Picture and video: Add additional media as supporting evidence.

• Duration of recording: Decide on the recording length for recordings and videos, choosing from 30, 45 or 60 seconds as the maximum.

• Heatmaps: Assess when it is best to witness the incident firsthand with the aid of a calendar view of common and peak times of noise recordings per case.

• Messaging: Choose whether to use the user-chat functionality

• Noise sources: Choose which noise sources users can report on.

• Media playback: Allow your complainants to review the recordings and media they have submitted on the app at any time. 

• Ongoing training resources: Have access to pre-recorded training videos on how to use the platform (ideal for new starters and refresher training).

Join our open-to-all training session on 13 March, where we’ll cover all of the above and more.

Above and beyond this, we offer Effective Management and Case Resolution Using The Noise App.  This course, developed by Director of Community Safety Jim Nixon, takes a deep dive into The Noise App and looks closely at the Housing Ombudsman’s ‘Spotlight on: Noise Complaints’ report, exploring aspects such as investigating and safeguarding in more depth, including statutory nuisance and ASB, tools and powers, and much more. The course can be tailored to your organisation and there are plenty of opportunities for discussion throughout.

For more information on how to get the most from The Noise App or to explore the service in more detail, please get in touch.