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Wicked Problems of the Private Rented Sector

Improved renters’ rights are coming closer. Landlords predict a shrinking private rented sector. One thing is certain, new legislation gives councils a raft of new duties and responsibilities at a time when they face unprecedented demands. 

Royal assent for Renters’ Rights Bill, which was announced in the 2024 King’s Speech, is moving closer. Now in the House of Lords, it could become law by Easter, or the summer. The new law contains a change that has become a talisman for housing campaigners, one that the last Conservative government resisted.

So-called no-fault or retaliatory evictions, made under section 21 of the Housing Act 1988, will end on day one of the act coming into effect. Private landlords, in theory, will no longer be able to ‘get rid of’ tenants who have the temerity to complain about poor conditions or rent increases.

The bill, when passed, will extend the Decent Homes Standard from social housing to the private rented sector and prohibit the use of rent increase clauses, requiring landlords to issue a Section 13 notice to increase the rent. Rent increase will be limited to once per year, capped at market levels. Tenants on benefits and those with pets should find it easier to rent.

The new law will create a digital private rented sector database, which, again, campaigners have sought for many years, and a new ombudsman service. Councils will be able to extend property licensing schemes, which impose additional responsibilities on landlords, without approval from the secretary of state – a change that many will welcome as a useful tool for levering up standards over large areas.

Paul Oatt, FCIEH, a local authority private housing regulation expert, welcomes the abolition of Section 21 eviction, which has already been implemented in Scotland. He notes: “When a tenant receives a Section 21 eviction, their landlord does not have to give a reason. From a human rights perspective, it’s very difficult for them to go court to defend their tenancy.”

The new law will allow a landlord to evict because they want to sell their property or for a family member to move in – but, in these cases, it will prevent them from re-letting for a year, or face a potential financial penalty. Civil enforcement penalties, available to councils since the Housing and Planning Act of 2016 (receipts for which can be recycled into enforcement services), will be increased.

Housing law is a mess

Oatt admits that housing legislation is a mess. To the benefit of lawyers, sections of the Housing Acts of 1985, 1988 and 2004 will still apply when the Renters’ Rights Act comes into force. The act, he notes, will give significant new responsibilities to already over-loaded local authority regulatory services, many of which are facing the simultaneous prospect of merging with their neighbours to become unitary councils.

The Renters’ Rights Act will extend Awaab’s Law responsibilities to act promptly on damp and mould to the private sector – which is laudable, he says, but an enormous responsibility. Just as councils struggle to eliminate hugely costly issues of damp and mould and flammable cladding to their own housing stock, the new law may stimulate solicitors to pursue no-fee class actions on behalf of an enormous group of new claimants: private sector tenants. Commentators fear that landlord–tenant disputes resulting from the new legislation will swamp an already overloaded legal system. Oatt sympathises with landlords who, he acknowledges, may now face costly delays. He says: “I think that’s a fair concern. I’ve literally just finished off a tribunal case that’s been dragging on since 2020. Tribunals are in an absolute mess.”

The application of a ‘pass or fail’ test on the presence of mould in privately rented properties, he says, contradicts the risk assessment basis of the Housing Health and Safety Rating System. More seriously, a much-needed exercise to update HHSRS has been delayed. The intention of the new legislation is certainly to reduce injustices for tenants. But lawyers, he notes, are inventive and housing law is like an enormous piece of knitting – pull on one thread and you’re going to make a hole somewhere else. Oatt says: “Whenever you enact a policy and try to resolve an issue, you create other issues – this is the nature of housing legislation because the housing market is so volatile.”

In particular, he fears the return of no-fault eviction by the ‘back door’, through landlords invoking section 6B of the Housing Act 1988 that allows them to seek vacant possession of property for which a local authority has served a notice requiring major works.

Lawyers and landlords

Tenants’ campaigners have generally welcomed additional protections offered by the new law. It evolved from the Conservatives’ Renters (Reform) Bill, introduced in 2023 and was considerably strengthened by amendments introduced by Housing Minister Matthew Pennycook.

The private rented sector has doubled in size since the early 2000s. It now houses almost five million households and is the second largest form of tenure after owner-occupation. The sector is dominated by small landlords. According to government figures, 43% of landlords own one rental property, representing 20% of tenancies. Social housing stock has plummeted over the last few decades, while owner-occupation, an obsession of both major parties, has never been a suitable tenure for those who require mobility or whose income is uncertain.

We have ‘worst of both worlds’ housing, which has evolved through market forces. The ‘buy-to-let boom’ housing, which swelled the private rented sector from the late 1990s, is subject to economic cycles. The current situation places some of the neediest people in society in the hands of amateur landlords, to the detriment of both, and means that millions of families with children are living in housing, in often poor physical condition, and face the sword of Damocles of frequently being required to move.

The Law Society has welcomed the banning of no-fault evictions and an end to rental bidding wars. But it says: “The government must outline how it intends to equip courts with adequate resources to handle rising demand, while dealing with existing backlogs.” It has also called for expanded grounds for landlords to repossess properties using Section 8 eviction notices, for penalties against rogue landlords to be strengthened and more funding for recruitment and training of council enforcement teams.

The National Residential Landlords Association, the UK’s largest landlord association, supports the application of the Decent Homes Standard to the PRS, the extension of Awaab’s Law and measures to tackle discrimination. But it has warned of the ‘potentially devastating’ consequences of the Renters’ Rights Bill on the supply of homes to let and levels of rent.

Oatt notes that in the 1960s and ‘70s, when Labour passed legislation to protect tenants’ rights, private landlords claimed, erroneously, that increasing security of tenure and controlling rents would lead to a meltdown of the PRS. Back to the current situation, and he doubts that the sector’s size, 19% of UK housing stock, will, in reality, decrease, but he concedes that the new law could lead to a churn in ownership, so small landlords are replaced by larger ones.

He observes that there are ‘tame’ and ‘wicked ’problems’. The tame ones (like fixing a broken car engine) have clear parameters and known solutions; wicked problems (solving climate change) are complex and multifaceted, with no clear solution, involving multiple stakeholders with conflicting interests. Housing problems, he says, are wicked ones.

William Hatchett

Feb 14, 2025

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Not Knowing Everything Isn’t a Weakness

Tomos Jenkins, EHO and Director of Bassline Acoustics, shares his thoughts on his development as an environmental health professional:

One of the key lessons I’ve learned – and often share when training environmental health officers – is that not knowing everything isn’t a weakness. In fact, it’s a reality, whether you’re just starting out or are 10+ years into your career. This can feel daunting at any point in your journey, whether taking on a new challenge in a different arm of environmental health or being thrust into new responsibilities as teams shrink. I entered environmental health during a time of austerity, when teams quickly merged, and I found myself taking the lead on public health pest control and triage services, getting involved in disabled facilities grants and encountering planning consultations for the first time.

Environmental health work is less about memorising every standard or aspect of case law and more about developing notable soft skills: auditing, reading people and being able to make fair, evidence-based judgements. These skills enable us to navigate complex situations effectively, even when we don’t have all the answers.

Early in my career, I’d often tell landlords, “Let me verify that in the standard to ensure I provide accurate advice.” At the time, I was completely unsure, but this approach gave me space to study, understand and retain knowledge. Over time, these moments compounded into a solid technical foundation.

The hard skills – like quoting BS 5839-6 2019: Code of Practice for the Design, Installation, Commissioning and Maintenance of Fire Detection and Fire Alarm Systems in Domestic Premises or remembering case law such as Coventry v Lawrence [2014] UKSC 13 – come with experience. What’s crucial is focusing on fairness, professionalism and a willingness to learn. By embracing uncertainty and committing to personal and professional growth, we not only build expertise but also strengthen trust and confidence in our work, which is important given the current landscape.

Fast forward to today, I now run a consultancy and still encounter feelings of uncertainty. However, I draw upon these fundamentals when delivering training such as ‘HHSRS Practitioner’ or the newly revamped ‘Planning Consultations: A Survival Guide for Professionals’, each available here: HHSRS and Planning, or when advising clients on nuisance and acoustics.

This mindset shift is one of the most valuable insights I’ve gained in environmental health, and I hope it resonates with others in the field. I hope to see you at one of these courses in the future so I can share more and help you grow.


Feb 12, 2025

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Tackling Damp and Mould: A better way forward for tenants and local authorities

The BBC’s recent Panorama documentary has once again highlighted a major issue in the UK’s housing sector: the persistent problem of damp and mould. For too many tenants, the response to their complaints consists of quick fixes rather than long-term solutions, leaving families stuck in unhealthy and unsafe conditions.

Why this matters

Damp and mould are not just minor inconveniences; they pose serious health risks, particularly for young children and vulnerable individuals. While there is some responsibility on tenants to maintain ventilation, the root causes often lie in structural disrepair, poor insulation, heating failures and ineffective ventilation systems.

The documentary featured insights from the Housing Ombudsman, but there was limited representation from environmental health and private rented sector enforcement teams, the very professionals responsible for ensuring housing standards are upheld. Without proactive enforcement and better reporting mechanisms, these cases can drag on for months, even years.

A tech-driven solution

RHE Global is committed to speeding up interventions and ensuring tenants’ voices are heard. That’s why our team working on The Housing App is developing a tenant reporting portal, a new feature designed to capture and track evidence of ongoing damp and mould issues, even after a landlord’s intervention. This will help local authorities and residential social landlords get the full picture, enabling them to act more quickly and effectively.

With Awaab’s Law coming into force in October 2025, it has never been more important to ensure landlords and enforcement teams have access to the right data at the right time to protect tenants.

Get early access and exclusive discounts

We believe in empowering housing professionals with the tools they need. That’s why we’re offering an early bird discount for new subscribers until June 2025!

Would you like to see The Housing App in action? Sign up for a free four-week trial today by contacting [email protected].

Let’s work together to create safer, healthier homes for all.

The Original Panorama article can be found here.

Feb 12, 2025

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Damp and Mould: The most challenging hazards to assess and resolve effectively

It is not uncommon to see distressing stories in the news about housing conditions. Reports of damp and mould growth are particularly prevalent, with people becoming increasingly aware of the potential health impact of inhaling mould spores. Alongside articles on mainstream social media, a glance at the comments sections will see people blame tenants, landlords and EHPs in equal measures. How do we change the narrative? As a profession, we are striving to move past ‘the blame game’ and look at working together to resolve hazards. As we discussed last year, we’ve seen some local authorities looking at education and engagement as being essential in this shift.

As EHPs HHSRS trainers, we hear from delegates that damp and mould is one of the most common hazards seen, an issue that impacts the lives of many, so we frequently have cause to reflect on damp and mould. EHPs often find it one of the most challenging hazards to assess and resolve effectively, particularly when the cause is most likely condensation. It is more complex than encountering a property without smoke detection or stairs without a handrail. There is no single cause or solution to damp and mould, with each property presenting its own unique challenges, and it would be careless to pass judgement and try and guess the causes or solutions from a brief description in an article. 

The relationship between heating, insulation and ventilation is often the key, but this can be complex to understand. On top of exploring this during inspection, if we don’t get our HHSRS assessments right, it can be challenging to explain deficiencies to a landlord, and even more challenging to enforce remedial works robustly. What we know is that we, as a profession, can strive to be the best we can be at listening, understanding, mediating, giving advice and signposting – as a way of building a solid case before we get to enforcement. 

Aside from the HHSRS, there is a variety of new legislation on the horizon that might help EHPs in dealing with the issue. The Renters’ Rights Bill seeks to introduce a decent homes standard and Awaab’s law to the PRS. The current decent homes standard stipulates that a home must be free of Category 1 hazards (Criterion A) and must provide a reasonable degree of thermal comfort, which equates to effective insulation and efficient heating (Criterion D). Awaab’s law proposes that landlords will be required to investigate and fix damp and mould according to prescribed time periods, with emergency repairs being implemented within 24 hours. Guides and procedures on the Renters Rights Bill and enforcement are coming to RIAMS soon. 

In addition, the consultation for amendments to the minimum energy efficiency standard has now been published, advising on a requirement for the minimum standard for PRS properties to be raised from EPC band E to EPC band C. This will undoubtedly assist PRS teams in tackling inadequacies in heating, insulation and ventilation if some of the challenges in enforcing the standard are resolved in amended regulations. 

There is also the long-awaited review of the HHSRS, which is pending operation. The updating of statistics and introduction of ‘indicative baselines’ may well assist practitioners in the assessment of damp and mould growth and consequent enforcement. Landlords are keen for the changes to be introduced to help them understand their legal obligations, with the NRLA calling for implementation, but it remains unknown as to when the new system might be introduced.

New and updated legislation is not the silver bullet it could be. The difficulty of resolving damp and mould complaints is compounded by two other sector-wide challenges. First, local authority private sector housing teams are struggling with rising demand in a massive and growing PRS at a time when budgets are overstretched, restricting officer numbers and resources. Second, EH is a sector struggling to recruit qualified officers, university courses are at risk, and there are not enough new officers being matched to job opportunities, as highlighted at the University West of England EHP network event held last year. 

Added to all of the above, the rising prices of gas and electricity are pushing the basic need for a warm, comfortable home all year round beyond ‘reasonable cost’ for low-income households. How can EHPs tackle this? Your thoughts are welcome; if you’d like to write a blog to share with other teams and tell us how you’re tackling damp and mould growth complaints, then get in touch.

Alternatively, discuss current issues facing the profession with like-minded professionals in RIAMS Communities.

RHE can further support you in your enforcement: [email protected]

RHE can support your HHSRS/damp and mould training needs: [email protected]

Additionally, The Housing App brings leading-edge technology to property inspections, surveys and assessments. Contact the team for more information.

RIAMS Libraries can support your team in the delivery of consistent and robust enforcement.

Feb 10, 2025

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