Noise nuisance remains one of the most challenging issues faced by housing associations and councils. Mismanaged noise complaints not only lead to resident dissatisfaction but also strain resources and erode trust between housing providers and their communities. The Housing Ombudsman’s ‘Spotlight on Noise’ report draws attention to this issue, highlighting that many noise complaints are misclassified and often escalated unnecessarily to statutory nuisance or anti-social behaviour (ASB) cases. To address this, RHE Global has developed the Effective Management and Case Resolution Using The Noise App course, designed to empower practitioners with the skills and knowledge to manage cases efficiently and fairly.

This training course, with options available for modes of delivery, offers a comprehensive approach that combines guidance on utilising The Noise App with a deeper exploration of effective case management strategies. Attendees of this course can transform the way they handle noise complaints, fostering better outcomes for both their organisations and the residents they serve.

Key features of the training course

The course provides a structured and engaging programme that addresses the multifaceted nature of noise complaint management. It is ideal for organisations already using The Noise App. Participants will learn how to make full use of the app’s functionality while integrating industry best practices.

1. Deep dive into The Noise App

Participants will gain a thorough understanding of the app’s capabilities, delving into its key and advanced  features, for effective implementation. The training goes beyond basic app navigation, teaching users how to leverage the app to streamline investigations, collect robust evidence and maintain comprehensive case records.

2. Exploring legal and procedural frameworks

The course covers the legal definitions of noise nuisance and statutory responsibilities, helping to differentiate between what constitutes a statutory nuisance, housing management issues or ASB. This clarity is crucial to categorising cases correctly, avoiding unnecessary escalation and allowing resources to be directed to where they are most needed.

3. Effective case management and risk assessment

One of the most significant challenges highlighted in the Housing Ombudsman’s report is poor case management. This course equips participants with the skills to assess cases holistically, focusing on risk, harm and proportionality. Practical strategies for handling complex scenarios are shared, to achieve confidence and a consistent approach.

4. Interactive learning through case studies

This course stands out for its interactive approach, incorporating group work and real-life case studies. By working through practical examples, participants gain hands-on experience that they can immediately apply to real-world scenarios. This collaborative format fosters engagement and shared insights, enriching the training experience.

5. Flexible delivery options

RHE Global recognises the varying needs of housing associations and councils, offering the training as either an in-house or open session. This flexibility allows organisations to choose the delivery method that best suits their team’s requirements and availability.

Why attend this training?

Attending the Effective Management and Case Resolution Using The Noise App course offers tangible benefits to housing professionals and their organisations:

• Enhanced efficiency: Streamline processes and reduce the time spent managing noise complaints.

• Improved accuracy: Categorise and handle cases correctly, in line with legal and procedural frameworks.

• Better outcomes: Develop strategies to resolve cases effectively, minimising resident frustration and fostering trust.

• Maximised use of The Noise App: Unlock the full potential of the app, making it an indispensable item in your case management toolkit.

• Knowledge sharing: Collaborate with peers, exchange insights and build a network of professionals facing similar challenges.

Invest in excellence

Effective noise complaint management is not just about resolving individual cases – it’s also about creating a culture of fairness, transparency and accountability. By investing in this training, housing associations and councils can be certain that their practitioners are equipped to handle noise complaints competently, reducing escalation and delivering positive outcomes for residents.

Whether you’re seeking to upskill your team, address specific challenges highlighted in the ‘Spotlight on Noise’ report or simply make the most of The Noise App, this course is an invaluable resource.

Take the first step towards mastering noise complaint management and find out more, or book your session today.